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Access your Billing Portal

This page explains how to manage your ChapterSuite subscription: change plans, update payment methods, download invoices, cancel or pause, and where to get help.

Overview​

Your subscription settings (plan, billing information, invoices, and cancellation) are managed from your club settings page, not your account page. Typical actions you may want to perform here are:

  • Upgrade or downgrade your plan
  • Update credit card or billing details
  • Download past invoices or receipts
  • Cancel or pause a subscription

If you cannot find an option in this section, check your account dashboard first or contact support (see the Contact section).

To access your billing portal​

  1. Sign in to your account and select the club you would like to manage on the clubs page.
  2. Click Settings on the left, which you can also access here.
  3. Scroll to the "Billing & Subscription" section — it will show the current status of your subscription, your current plan, amount being charged, among other details.
  4. Click Manage Subscription to open the customer billing portal. From here you can make changes, described below.

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Common issues​

  • Payment declined: Verify card number, expiry, CVC, and billing address. Contact your card issuer if the error persists.
  • Old card on file: Add a new card and set it as default, then remove the old one.
  • Missing invoice: Check the Invoices section and your spam folder for receipts; if missing, contact support with the payment date.

Contact support​

If you can't complete an action, have a billing dispute, or need a manual refund, contact our support team at support@chaptersuite.com and include:

  • Your club ID (found in Dashboard > Settings)
  • A short description of the issue
  • Relevant dates or invoice numbers