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Privacy Policy

Last Updated: June 19, 2025

ChapterSuite LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect​

We collect information that you provide directly to us when you register, create or manage a club, or interact with our services. This may include:

  • Account Information: Name, email address, password, and profile image.
  • Club Information: Club name, description, organization, logo/image, and member details.
  • Student Data: When clubs are associated with educational institutions, we may collect student information including names, email addresses, membership status, and academic affiliation. This data is collected solely for club management purposes.
  • Payment Information: We use Stripe to process payments. We do not store your full payment details on our servers, but we may store Stripe customer and subscription IDs for billing and club activation.
  • Usage Data: Information about how you use our site, including access times, pages viewed, and actions taken.

2. How We Use Your Information​

We use your information to:

  • Provide, operate, and maintain our services.
  • Process payments and manage subscriptions via Stripe.
  • Communicate with you about your account, clubs, and updates.
  • Improve our services and user experience.
  • Comply with legal obligations.

3. How We Share Your Information​

We do not sell your personal information. We may share your information with:

  • Service Providers: Such as Stripe for payment processing, and email providers for notifications.
  • Legal Authorities: If required by law or to protect our rights.

Stripe: For payment processing, we use Stripe. Your payment information is handled securely by Stripe and subject to their own privacy policy. You can review Stripe’s privacy policy at https://stripe.com/privacy.

4. Data Security​

We implement comprehensive security measures to protect your information, including:

  • Encryption: All data is encrypted both in transit (using TLS/SSL) and at rest using industry-standard encryption protocols.
  • Secure Storage: All personal and student data is stored in secure, access-controlled databases with regular security audits.
  • Access Controls: We implement strict access controls and authentication measures to ensure only authorized personnel can access sensitive data.
  • Payment Security: Payment information is handled securely by Stripe, which is PCI DSS compliant.

5. Student Data Protection​

We are committed to protecting student privacy and educational data:

  • No Sharing: Student data is never shared with third parties for marketing, advertising, or commercial purposes.
  • Educational Purpose Only: Student information is used exclusively for club management and educational purposes within the institution.
  • FERPA Compliance: For educational institutions, we maintain compliance with the Family Educational Rights and Privacy Act (FERPA) where applicable.
  • Data Minimization: We collect only the minimum student data necessary for club functionality and management.
  • Retention Limits: Student data is retained only as long as necessary for club operations or as required by applicable laws.

6. Cookies and Tracking​

We use cookies and similar technologies to enhance your experience and for authentication. You can control cookies through your browser settings.

7. Your Choices​

You may update your account information at any time. To delete your account or club, please use the settings page or contact us.

8. Children's Privacy​

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy​

We may update this Privacy Policy from time to time. We will notify you of any changes via your email on file and by updating the date at the top of this page. Continued use of the service after changes constitutes acceptance of the new Privacy Policy.

© 2025 ChapterSuite LLC. All rights reserved.

Contact Information: For all inquiries, including general inquiries, privacy concerns, accessibility issues, and legal matters, you may email support@chaptersuite.com. Expect a reply within 3 business days.

Company Information: ChapterSuite LLC
215 Woodcreek Ln., Fayetteville, GA 30215